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Smith County 911
  Public Safety Answering Point

There are 5 Primary Public Safety Answering Points (PSAP) and 1 Secondary Public Safety Answering Points (PSAP) within the SC911 District Boundaries.

The primary PSAP is the agency that answers the 9-1-1 call.  Here, the telecommunicator verifies or obtains the caller’s information, nature of the emergency, and any additional information as required by that agency. In most cases, the primary PSAP dispatches the appropriate emergency personnel based on the information received.

In some instances, the primary PSAP may transfer the call to a secondary PSAP to dispatch the appropriate personnel. Secondary PSAPs in SC911 include East Texas Medical EMS and Texas Department of Public Safety (DPS).

SC911 Primary PSAPs
  • Tyler Police Department
  • Smith County Sheriff’s Office
  • Lindale Police Department
  • Whitehouse Police Department
  • Overton Police Department

SC911 Secondary PSAPs
  • East Texas Medical Center EMS (ambulance)
Communications District Addressing
Internet Mapping and GIS Downloads
Cell Phone Sally 911 for Kids

SC911 Emergency Communication District is NOT a department or function of Smith County Government.

Click Here for the Smith County Government website
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